英语翻译We will need more information and details from you if we

英语翻译
We will need more information and details from you if we are to help you with your enquiry.In order to give you a new Software Licence you will need to give us the code from the computer you are using.Open Flair,click on the Help pulldown,click on License,and you will find an 8 digit code.Send this to us in an email with the version of Software you are running and we will send you back a code to enter which renews your license.When you say the Roll does not work,please clarify.What happens when you enable the motor by clicking on the Button onscreen?Does the axis come on and go off again after three seconds?; does it move very quickly and then trip?; does it not come on?You have put arrows on the roll slipring at the back.Does this mean something is visibly wrong there?What lights are visible on the Roll amplifier in the back of the Arm?