More Than A Feeling (Album Version) 歌词

　　我对歌词的理解，与上面几位与偏差。 　　Three years or a lifetime 　　Three words that just might have come too soon 　　Three hours from somewhere 　　I might have ended up with you 　　三载或一辈子 　　或许来得太匆忙的三个词 　　源自某处的三个小时 　　可能产生我和你在一起的结果 　　Hold me like a river 　　Hold me like a string tied to a balloon 　　You get what you"re given 　　At any moment, a moment of truth 　　像彭湃的大河般地拥抱我 　　像绑在线上的气球搂着我 　　馈赠予你的，你会得到的 　　在任何时刻，真理的时刻 　　All my life, I"m traveling light 　　Been living in a sky 　　I"ll float, I"ll fade, I"ll carry away 　　"Til you pull me down and think of me sometimes 　　我的一生都是轻装出行 　　曾经生活在空中的楼阁 　　我漂浮、消失、忘形 　　直到你使我脚踏实地，偶尔还关心我 　　I"m sorry for leaving 　　I"m sorry for all, I could not do 　　You knew it was coming 　　Maybe in some ways, I did too 　　The keys by the bedside 　　And bags in the hall 　　离开你，我向你道歉 　　以及所有我的无能为力 　　你已意识到即将来临的结果 　　也许在某方面，我也意识到 　　钥匙放在床头边 　　行李放在大厅里 　　"Cause all my life, I"m traveling light 　　Been living in a sky 　　I"ll float, I"ll fade, I"ll carry away 　　"Til you pull me down and think of me sometimes 　　因为我的一生都是轻装出行 　　曾经生活在空中的楼阁 　　我漂浮、消失、忘形 　　直到你使我脚踏实地，偶尔还关心我 　　I"m searching for something 　　In the ether of this mess 　　Riding above these missing pieces 　　Leaves me weightless 　　我在寻找一些总结 　　发生这糟糕情况后 　　这些疑团重重之上 　　使我失重地漂浮着 　　All my life, I"m traveling light 　　Been living in a sky 　　I"ll float, I"ll fade, I"ll carry away 　　"Til you pull me down and you think of me 　　我的一生都是轻装出行 　　曾经生活在空中的楼阁 　　我漂浮、消失、忘形 　　直到你使我脚踏实地，偶尔还关心我 　　All my life, I"m traveling light 　　Been living in a sky 　　I"ll float, I"ll fade, I"ll carry away 　　"Til you pull me down and think of me sometimes, sometimes 　　我的一生都是轻装出行 　　曾经生活在空中的楼阁 　　我漂浮、消失、忘形 　　直到你使我脚踏实地，偶尔还关心我 ，偶尔 　　【英语牛人团】

满意度研究中有一个非常重要的分支叫做关键时刻（Moment Of Truth）研究，在以人为主的服务中经常使用该技术作满意度研究。上世纪八十年代，北欧航空卡尔森总裁提出：平均每位顾客接受其公司服务的过程中，会与五位服务人员接触；平均每次接触的短短15秒内，就决定整个公司在顾客心中的印象。故定义：与顾客接触的每一个时间点即为关键时刻，它是从人员的A (Appearance) 外表、B (Behavior) 行为、C (Communication) 沟通等三方面来着手。这三方面给人的第一印象所占的比例分别为外表52%、行为33%、沟通15%，是影响顾客忠诚度及满意度的重要因素。MOT管理是技术管理，Management of Technology 的缩写。通常是指在技术行业当中所作的管理工作，用于计划、开发和实现技术能力，完成组织战略和运营目标。用于计划、开发和实现技术能力，完成组织战略和运营目标。技术管理通常是指在技术行业当中所作的管理工作，管理者一般具有较高的技术水平，同时带领着自己所管理的团队完成某项技术任务。技术管理的实际操作当中，强调的是管理者对所领导的团队的技术分配，技术指向和技术监察。管理者用自己所掌握的技术知识和能力来提高整个团队的效率，继而完成技术任务。技术管理是技术和管理的融合，是较高知识容量的高深行业。

the first moment of truth 第一紧要关头the second moment of truth 第二紧要关头

是在酒店业中的MOT关键时刻意度研究中有一个非常重要的分支叫做关键时刻（Moment Of Truth）研究，在以人为主的服务中经常使用该技术作满意度研究。 　　上世纪八十年代，北欧航空卡尔森总裁提出：平均每位顾客接受其公司服务的过程中，会与五位服务人员接触；在平均每次接触的短短15秒内，就决定了整个公司在乘客心中的印象。故定义：与顾客接触的每一个时间点即为关键时刻，它是从人员的A(Appearance)外表、B(Behavior)行为、C(Communication)沟通三方面来着手。这三方面给人的第一印象所占的比例分别为外表52%、行为33%、沟通15%，是影响顾客忠诚度及满意度的重要因素。因此，推动MOT可有以下的预期效益： 　　1．服务质量标准化：提升服务水平、减少服务纠纷。 　　2．训练优质员工：经由完整的MOT训练让员工发自内心关怀顾客并提升事情处理能力。 　　3．强化人际关系：藉由服务过程，员工对顾客做好个人营销，可扩展个人人际关系。 　　4．提升工作效率：协助第一线员工在第一时间内对顾客做好完整的答复及应对。 　　要想获得良好的MOT，公司必须在组织架构上进行调整，传统的、等级森严的公司结构将为结构扁平所代替，在以顾客为导向的公司里，权力相对分散。原来位于金字塔底部、只能无条件服从的员工也将被授予责任。 MOT研究方法 　　MOT研究常用PZB期望认知模式，此模式所发展的五个服务质量构面被用来比较认知与期望间的差距，并衡量服务质量，依重要性排序说明如下： 　　1．可靠性(reliability)：可靠并正确地执行已承诺的服务之能力。意谓着每一次均能准时的、一致的、无失误的完成服务工作。是企业营销无形服务时的核心利益要素，可以提高整体外部营销效果并增加内部生产力和效率〔1〕。 　　2．回应性(responsiveness)：协助顾客与提供立即服务之意愿。让顾客等待会造成不必要之负面认知；当服务失败发生时，秉持着专业精神，迅速地响应并恢复服务，则可造成非常正面的质量认知。 　　3．确实性(assurance)：员工的知识、礼貌，以及传达信任与信心的能力。包括执行服务的能力、对顾客应有的礼貌与尊重、与顾客有效地沟通以及时时考虑顾客之最佳利益的态度；给人一种保证、训练有素、专业的印象。 　　4．关怀性(empathy)：以同理心提升顾客个人化关心之能力。包括平易近人、敏感度高以及尽力地了解顾客的需要。 　　5．有形性(tangibility)：实际看得到的设施、设备、员工…等外在沟通数据。周遭实体的状态是对顾客表示关心的外显证明。此构面也牵涉到服务提供中其它顾客所建立的部份。 《MOT关键时刻--全球最具影响力的服务培训课程》MOT（Moment of Truth）是服务界最具震撼力与影响力的管理概念与行为模式。正是借助它，斯堪迪纳维亚航空公司（现北欧航空公司）成为服务经济时代的领跑者，摆脱了巨额亏损的困境，创造了奇迹，取得了连续20年赢利的骄人成绩。这样的业绩完全得益于斯坎迪维亚航空公司员工认识到：在一年中，与每一位乘客的接触中，包含了上千万个 “Moment of Truth关键时刻”，如果每一个MOT都是正面的，那么，你的客户就会更加忠诚，为你创造源源不断的利润了。

MOT（Moment of Truth）——关键时刻。MOT是一个关键指标，是对客户导向的具体衡量，因为对客户而言，他只会记住那些关键时刻——MOT。MOT研究概念。满意度研究中有一个非常重要的分支叫做关键时刻（Moment Of Truth）研究，在以人为主的服务中经常使用该技术作满意度研究。上世纪八十年代，北欧航空卡尔森总裁提出：平均每位顾客接受其公司服务的过程中，会与五位服务人员接触；在平均每次接触的短短15秒内，就决定了整个公司在乘客心中的印象。故定义：与顾客接触的每一个时间点即为关键时刻，它是从人员的A(Appearance)外表、B(Behavior)行为、C(Communication)沟通三方面来着手。这三方面给人的第一印象所占的比例分别为外表52%、行为33%、沟通15%，是影响顾客忠诚度及满意度的重要因素。因此，推动MOT可有以下的预期效益：服务质量标准化：提升服务水平、减少服务纠纷。训练优质员工：经由完整的MOT训练让员工发自内心关怀顾客并提升事情处理能力。强化人际关系：藉由服务过程，员工对顾客做好个人营销，可扩展个人人际关系。提升工作效率：协助第一线员工在第一时间内对顾客做好完整的答复及应对。要想获得良好的MOT，公司必须在组织架构上进行调整，传统的、等级森严的公司结构将为结构扁平所代替，在以顾客为导向的公司里，权力相对分散。原来位于金字塔底部、只能无条件服从的员工也将被授予责任。

Moment of Truth 歌词 Here we are, in the best years of our lives.With no way of knowing, when the whee"ll stop spinning cause we don"tknow where we"re going...and here we are, on the best day of our lives.And it"s a go, lets make it last, so cheers you all to that, "cause this moment"s never comin" backI used to know her brother, but I neverknew I loved her, "till the day she laid hereyes on me. Now I"m jumpin" up and down, she"s the only one around, and she meansevery little thing to meI"ve got your picture in my wallet, and yourPhone number to call it, and I miss you more,Whenever I think about you,. I"ve gotyour mixed tape in my Walkman, been solong since we"ve been talkin" and in a fewmore days, we"ll both hook up, forever and everAnd here I am, on the west coast of American and I"ve been tryin" to think for weeks ofall the ways to ask you, And nowI"ve brought you to the place, Where I"ve poured my heart out, a million times, for a millionreasons, To offer it to youI used to know her brother, but I neverknew I loved her, "till the day she laid hereyes on me. Now I"m jumpin" up and down, she"s the only one around, and she meansevery little thing to meI"ve got your picture in my wallet, and yourPhone number to call it, and I miss you more,Whenever I think about you,. I"ve gotyour mixed tape in my Walkman, been solong since we"ve been talkin" and in a fewmore days, we"ll both hook up, forever and everI used to know her brother, but I neverknew I loved her, "till the day she laid hereyes on me. Now I"m jumpin" up and down, she"s the only one around, and she meansevery little thing to meI"ve got your picture in my wallet, and yourPhone number to call it, and I miss you more,Whenever I think about you,. I"ve gotyour mixed tape in my Walkman, been solong since we"ve been talkin" and in a fewmore days, we"ll both hook up, forever and ever

放假无事，等待《Prison break》的日子比较辛苦，试着看了看《The moment of true》—真心话大冒险，该片网上有人不屑为“无聊的节目”，属“真人秀”的一种，参赛选手必须在全国（美国）人民及自己的亲友团面前如实回答二十一个问题，这二十一个问题是事先已经在测谎仪的监视下回答过了的，假如该选手能够在现场诚实的回答这二十一个问题，就能赢得50万美元，问题分几个阶段，回答正确得越多，奖金就越高。让人奇怪的是，目前没有人能够捧走50万美元的大奖，最多拿到的也就是10至20万美元。 在金钱的鼓舞下，参赛选手们兴致昂扬，近乎无耻的在所有人面前坦承着自己曾经的丑事和心底的阴暗面，亲友们的愕然和震惊，观众的哗然，都止不住他们争夺奖金的步伐，许多的秘密伤害到了自己的亲人、情人、朋友，但他们义无反顾，欲壑难填。 有意思的是，我喜欢看那些亲友们受到震骇的表情，人真是不可思议的动物，表面一套，背地里一套，无数的隐私在聚光灯下被放大，无数的秘密被公开，尽管回答只是简单的“yes”或“no”，但那些尖锐的、一针见血的、直接得近乎残酷的问题，让他的亲朋好友们倍感惊骇，伤痛，甚至绝望，很多选手下台之后，恋人们分道扬镳，亲人们心有芥蒂，从此生活面目全非。我怀疑自己是在体验一种“真实的、残酷的快感”，我也在为那些亲人们感到痛心，也在为那些恋人感到悲伤，人的自私和贪婪，无情的拆穿了一层又一层的温情面纱，但是，假若没有人去揭发这些真相，在没有其他外因的情况下，很有可能这些真实的想法只是永远在不见天日的阴暗角落偶尔闪烁着微弱之光，永远也不会有其他人知晓，永远也不会造成像现在这样深重、赤裸又堂而皇之的伤害。也许就应该那样！但是，现在…… 记忆犹深的是一名风度翩翩的男选手带来了他一心想要再续前缘的前女友为其助阵加油，而主持人不但通过提问将他放浪形骸的私生活公诸天下，还无比尖刻的问出：你是否在与前女友交往的过程中在外偷欢，对其不忠这个问题，勉强镇定自若的男子面露尴尬笑容，女友立刻当众泪湿眼眶，哽咽着说：我得出去了，这太令人难堪了！而该男子的一句“yes”更令她羞愤难当，最后“带着羞辱黯然离开”。 不过，另一方面，本人倒是觉得美国人的面皮太“薄”了，其中很多的问题，比如“你是否觉得你的父亲是不可信任的人”，“你是否觉得自己的女友是最有魅力的人”，“你是否对自己男友身上的某部分感到不满意”，“你是否曾经未经允许偷偷查阅过男友的电脑”……，等等，我觉得选手们当众表现出来的难堪和亲友们的震撼有些过于其实了，难道，这也是东西方文化的差异？或者说，只有真正把自己摆在那样耀眼的水银灯下了，任是谁也会觉得坦露了这些真相是心中有愧的。网上有人估计说，这样的节目在中国是办不下去的，只要脸皮够厚，完全的承认事实就行了，而脸皮厚的人比比皆是。我看完整整第二季全六集，没有一个人是能“厚颜无耻”到最后的，亲友们羞愧难当，一半劝阻一半恳求，“go home，go。”选手们已不敢再继续对其造成伤害，明智的人就该拿了钱离开。也有一名女选手最后失去了奖金，因为一个她自己也不知道是谎言的谎言—主持人问道：你是否后悔过与现在丈夫的复合？该选手犹豫再三，终于语气肯定的回答道“no，no！”，但是测谎仪冷冰冰的声音告知天下“The answer is false”，她的丈夫尴尬无比，她则泪流满面，分辨着说“不是这样的，我也不知道为什么会这样，我很抱歉……”在她心底，难道真的感到后悔过，而她自己竟不知道？我感到很好奇的是，不知道这个测谎仪究竟测试得准确与否？ 遗憾的是，只有人人影视翻译了该剧的第二季，其他家没有翻译，我在个google上搜索了半天也不找不到其他的几季，对这部我深感兴趣的剧集，只能望而兴叹，犹自惋惜了！

节目中间，主持人会问参赛者一些问题。在上节目之前，组织者已经安排参赛者戴着测谎仪回答过精心准备的50道题了。在节目中问的问题，就是从那50道题里抽出来的。《The moment of truth》—真心话大冒险，该片网上有人不屑为“无聊的节目”，属“真人秀”的一种，参赛选手必须在全国（美国）人民及自己的亲友团面前如实回答二十一个问题，这二十一个问题是事先已经在测谎仪的监视下回答过了的，但是选手不知道测谎仪测谎的结果。假如该选手能够在现场诚实的回答这二十一个问题，就能赢得50万美元，问题分几个阶段，回答正确得越多，奖金就越高。出现过拿走50万美元的情况：Melanie William，回答最后一道问题“你是否相信你父亲在成年后仍与未成年人发生性关系”，她回答“是”，拿走了50万美元。看起来只用说21句真话，就能50万美元，似乎是最好拿的钱。事实上正好相反。节目进行到现在，只有第二季第五期拿下20万。其他大多数最多拿到10万美元。

The Edge of Glory - Lady GaGaThere"s no reason you and me should be aloneTonight" yeah babe Tonight" yeah babeI got the reason that you who take me home tonightI need a man that thinks it right when it"s so wrong"Tonight yeah babe" Tonight yeah babe"Right on the limits where we know we both belong tonightIt"s time to feel the rush"To push the dangerousI"m gonna run back to" to the edge with youWhere we can both fall in loveI"m on the edge of glory"And I"m hanging on a moment of truth"I"m on the edge of glory"And I"m hanging on a moment with you"I"m on the edge The edgeI"m on the edge of gloryAnd I"m hanging on a moment with youI"m on the edge with youAnother shot" before we kiss the other side"Tonight" yeah babe Tonight" yeah babeI"m on the edge of something final we call life tonightAlright" alrightPull out your shade "cause I"ll be dancing in the flamesTonight" yeah babe Tonight" yeah babeIt is the Heart the burden of my name" alright" alrightIt"s time to feel the rushTo push the dangerousI"m gonna run back to" to the edge with youWhere we can both fall in loveI"m on the edge of glory"And I"m hanging on a moment of truth"I"m on the edge of glory"And I"m hanging on a moment with you"I"m on the edge The edge~I"m on the edge of gloryAnd I"m hanging on a moment with youI"m on the edge with youI"m on the edge with youI"m on the edge with youI"m on the edge of glory"And I"m hanging on a moment of truth"I"m on the edge of glory"And I"m hanging on a moment with you"I"m on the edge The edge~I"m on the edge of gloryAnd I"m hanging on a moment with youI"m on the edge with you~~~~I"m on the edge with you~~~~I"m on the edge with you~~~~

歌曲名:Something Good歌手:Maria And The Captain专辑:Musical LoveSOMETHING GOODMaria and the CaptainThe Sound of music OSTPerhaps I had a wicked childhoodPerhaps I had a miserable youthBut somwhere in my wicked, miserable pastThere must have been a moment of truthFor here you are, standing there, loving meWhether or not you shouldSo somewhere in my youth or childhoodI must have done something goodNothing comes from nothingNothing ever couldSo somewhere in my youth or childhoodI must have done something goodFor here you are, standing there, loving meWhether or not you shouldSo somewhere in my youth or childhoodI must have done something goodNothing comes from nothingNothing ever couldSo somewhere in my youthOr childhoodI must have done something . . .Something goodhttp://music.baidu.com/song/7292134

歌曲名:Iris歌手:Goo Goo Dolls专辑:City Of Angels: Music From The Motion PictureAnd I"d give up forever to touch youCuz I know that you feel me somehowYou"re the closest to heaven that I"ll ever beAnd I don"t want to go home right nowAnd all I can taste is this momentAnd all I can breathe is your lifeCuz sooner or later it"s overI just don"t want to miss you tonightAnd I don"t want the world to see meCuz I don"t think that they"d understandWhen everything"s made to be brokenI just want you to know who I amAnd you can"t fight the tears that ain"t comingOr the moment of truth in your liesWhen everything feels like the moviesYeah, you"d bleed just to know you"re aliveAnd I don"t want the world to see meCuz I don"t think that they"d understandWhen everything"s made to be brokenI just want you to know who I amSoloAnd I don"t want the world to see meCuz I don"t think that they"d understandWhen everything"s made to be brokenI just want you to know who I amAnd I don"t want the world to see meCuz I don"t think that they"d understandWhen everything"s made to be brokenI just want you to know who I amI just want you to know who I amI just want you to know who I amI just want you to know who I amhttp://music.baidu.com/song/56728968

IrisAnd I"d give up forever to touch you我愿永远放弃接近你Cause I know that you feel me somehow我知道你能感受到我的存在You"re the closest thing to heaven that I"ll ever be你高在天堂 而我将去地狱And I don"t want to go home right now我不想现在回家And all I can taste is this moment此时我愿意体味And all I can breathe is your life我能呼吸的是你的生命Cause sooner or later it"s over迟早将会过去I just don"t want to miss you tonight只是今晚我不想再失去你And I don"t want the world to see me我不想让整个世界看到我Cause I don"t think that they"d understand我想他们不理解我When everything"s made to be broken当一切都将逝去I just want you to know who I am我只想让你知道我是谁And you can"t fight the tears that ain"t coming不必抗争，不起易落泪的你Or the moment of truth in your lies谎话被揭穿时When everything feels like the movies当一切都如电影般Yeah you bleed just to know your alive你用鲜血证明你的存在And I don"t want the world to see me我不想让整个世界看到我Cause I don"t think that they"d understand我想他们不理解我When everything"s made to be broken当一切都将逝去I just want you to know who I am我只想让你知道我是谁And I don"t want the world to see me我不想让整个世界看到我Cause I don"t think that they"d understand我想他们不理解我When everything"s made to be broken当一切都将逝去I just want you to know who I am我只想让你知道我是谁And I don"t want the world to see me我不想让整个世界看到我Cause I don"t think that they"d understand我想他们不理解我When everything"s made to be broken当一切都将逝去I just want you to know who I am我只想让你知道我是谁I just want you to know who I am我只想让你知道我是谁I just want you to know who I am我只想让你知道我是谁I just want you to know who I am我只想让你知道我是谁

歌曲名:Something Good歌手:Ugk (Underground Kingz)专辑:Best Of UgkSOMETHING GOODMaria and the CaptainThe Sound of music OSTPerhaps I had a wicked childhoodPerhaps I had a miserable youthBut somwhere in my wicked, miserable pastThere must have been a moment of truthFor here you are, standing there, loving meWhether or not you shouldSo somewhere in my youth or childhoodI must have done something goodNothing comes from nothingNothing ever couldSo somewhere in my youth or childhoodI must have done something goodFor here you are, standing there, loving meWhether or not you shouldSo somewhere in my youth or childhoodI must have done something goodNothing comes from nothingNothing ever couldSo somewhere in my youthOr childhoodI must have done something . . .Something goodhttp://music.baidu.com/song/8344708

I found a note with your name 在你的那本日记中And a picture of us 珍藏着我们往昔的影像Even though it was framed 尽管这是回忆设置的陷阱And covered in dust 封面覆盖着灰尘It"s the map in my mind that sends me on my way 但我藏在心中的地图指引着前进的道路They say it"s never too late 言此已为时过晚To stop being afraid 停滞乃是恐惧使然And there is no one else here 既然没有其他人So why should I wait? 还有什么可等待？And in the blink of an eye the past begins to fade 往昔已在转瞬之间消退So have you ever been caught in a sea of despair? 曾经的您是否沉溺于绝望的大海中？And your moment of truth 及所谓真理的时刻Is the day that you say “I"m not scared” 那天你为自己壮胆Put your hands in the air 把双手举向空中If you hear me out there 若你听见我的呼唤I"ve been looking for you day and night 每日每夜我都在注视着你Shine a light in the dark 暗夜里把光芒投射在你身上Let me see where you are 让我知悉你身处何方‘Cause I"m not gonna leave you behind 我不会离你而去If I told you that you"re not alone 若你回应我你不孤独And I show you this is where you belong 我会证明这是本该属于你的地方Put your hands in the air 就请再一次One more time 把手举向空中I"ve seen a million miles 身隔千里之遥Met a million faces 遇见无数面孔Took all I knew 使我深知To reach all these places 每抵达这些地方And I"d do it again 我就会再次祈祷If it brings me back to you 但愿能把我送至你的怀抱So have you ever been caught in a sea of despair? 曾经的您是否沉溺于绝望的大海中？And your moment of truth 及所谓真理的时刻Is the day that you say “I"m not scared” 那天你为自己壮胆Put your hands in the air 把双手举向空中If you hear me out there 若你听见我的呼唤I"ve been looking for you day and night 每日每夜我都在注视着你Shine a light in the dark 暗夜里把光芒投射在你身上Let me see where you are 让我知悉你身处何方‘Cause I"m not gonna leave you behind 我不会离你而去If I told you that you"re not alone 若你回应我你不孤独And I show you this is where you belong 我会证明这是本该属于你的地方Put your hands in the air 就请再一次One more time 把手举向空中Put your hands in the air 把双手举向空中Put your hands in the air 就把双手举向空中If you hear me out there 若你听见我的呼唤I"ve been looking for you day and night 每日每夜我都在注视着你Shine a light in the dark 暗夜里把光芒投射在你身上Let me see where you are 让我知悉你身处何方‘Cause I"m not gonna leave you behind 我不会离你而去If I told you that you"re not alone 若你回应我你不孤独And I show you this is where you belong 我会证明这是本该属于你的地方Put your hands in the air 就请再一次One more time 把手举向空中Put your hands in the air 就请再一次One more time 把手举向空中

[ti:The Time Of Our Lives][ar:Il Divo & Toni Braxton][al:Voices From The FIFA World Cup][by:van][offset:500][00:00.00]Il Divo & Toni Braxton - The Time Of Our Lives[00:09.99]Official Song, FIFA World Cup Germany 2006[00:11.99][00:13.99][00:15.99]There was a dream[00:19.93]Long time ago[00:24.18]There was a dream[00:28.12]Destined to grow[00:31.66][00:32.21]Hacerse pasion[00:36.28]Con fuego abrazar[00:39.81]El deseo de dar sin fin[00:44.21]El deseo de ganar[00:48.38][00:48.84]For a lifetime[00:51.13]Of heartbreaks[00:52.90]That brought us here today[00:58.25]We will go all the way[01:01.43]And, it feels like we"re having[01:07.19]The time of our lives[01:10.44]Let"s light the fire, find the plain[01:14.54]Let"s come together as one in the same[01:18.85]"Cause it feels like we"re having[01:23.27]The time of our lives[01:26.68]We"ll find the glory in the game[01:30.70]All that we are, for all that we are[01:38.29]For the time of our lives[01:43.77][01:47.13]Hoy es el dia[01:50.92]Es la pasion de triunfar[01:55.51]Para hacer realidad el destino[01:59.34]que sonabamos conseguir[02:03.55]Una vida de lucha nos trajo hasta aqui[02:10.93]Y llegare hasta el final (Heaven knows...)[02:14.38]"Cause it feels like we"re having the time of our lives[02:23.29]Juntos, unidos, triunfara nuestro deseo de ser el major[02:31.67]"Cause it feels like we"re having the time of our lives[02:39.63]Hasta la gloria, junto a ti,[02:43.39]Llego el momento de la verdad[02:50.33]El momento llego[02:58.27][03:09.23]Y ya nunca jamas lo podre olvidar...[03:15.80][03:18.55]"Cause it feels like we"re having[03:24.55]The time of our lives[03:27.81]Juntos, unidos, triunfara[03:32.11]Nuestro deseo de ser el mejor[03:36.06]"Cause it feels like we"re having[03:40.65]The time of our lives[03:44.02]Hasta la gloria, junto a ti,[03:47.81]El momento llego[03:51.73]El momento llego (Oh!...)[04:00.07]We"ll find the glory (Find the glory...)[04:02.65]In the end (In the end...)[04:04.03]For all that we are[04:05.95]For everything that we wanna be and all that we are[04:10.64]For the time of our lives[04:19.35]For the time of our lives...[04:29.04]Oh...[04:34.93][04:36.49][04:37.89][04:39.14][04:40.46]END

歌曲名:Iris歌手:Ronan Keating专辑:Iris《Iris》Ronan KeatingAnd I"d give up forever to touch youCause I know that you feel me somehowYou"re the closest to heaven that I"ll ever beAnd I don"t want to go home right nowAnd all I can taste is this momentAnd all I can breathe is your lifeCause sooner or later it"s overI just don"t want to miss you tonightAnd I don"t want the world to see meCause I don"t think that they"d understandWhen everything"s made to be brokenI just want you to know who I amAnd you can"t fight the tears that ain"t comingOr the moment of truth in your liesWhen everything seems like the moviesYeah you bleed just to know you"re aliveAnd I don"t want the world to see meCause I don"t think that they"d understandWhen everything"s made to be brokenI just want you to know who I amAnd I don"t want the world to see meCause I don"t think that they"d understandWhen everything"s made to be brokenI just want you to know who I amAnd I don"t want the world to see meCause I don"t think that they"d understandWhen everything"s made to be brokenI just want you to know who I amI just want you to know who I amI just want you to know who I amhttp://music.baidu.com/song/8204914

歌曲名:ghost of a chance歌手:Rush专辑:Roll The BonesLike a million little doorwaysAll the choices we madeAll the stages we passed throughAll the roles we playedFor so many different directionsOur separate paths might hve turnedWith every door that we openedEvery bridge that we burnedRushSomehow we find each otherThrough all that masqueradeSomehow we found each otherAnd somehow we have stayedIn a state of graceI DON"T BELIEVE IN DESTINYOR THE GUIDING HAND OF FATEI DON"T BELIEVE IN FOREVEROR LOVE AS A MYSTICAL STATEOR ANGELS WATCHING FROM ABOVEBUT I BELIEVE THERE"S A GHOST OF A CHANCETO FIND SOMEONE TO LOVEAND MAKE IT LASTLike a million little crossroadsThrough the backstreets of youthEach time we turn a new cornerA tiny moment of truthFor so many different connectionsOur separate paths might have madeWith every door that we openedEvery game we playedhttp://music.baidu.com/song/14510950

Traveling Light演唱：Courtney JayeThree years or a lifetime三年阅遍半生Three words that just might have come too soon也许那三个字终究还是来的太快Three hours from somewhere从哪里来的这三个钟头I might have ended up with you我也许就要和你说拜拜Hold me like a river我在你手中像条喜欢乱跑的小河Hold me like a string tied to a balloon我在你手中像只总找机会飞走的气球You get what you"re given你得到了本该付出的东西At any moment, a moment of truth那条真理此刻最终现身All my life, I"m traveling light我原来就是雨后那道彩虹Been living in a sky悠悠地挂在天上I"ll float, I"ll fade up, I"ll carry away我飘啊飘，摇啊摇，最后消失不见"Til you pull me down and think of me sometimes直到你粗鲁地把我拽下来I"m sorry for leaving抱歉我不得不离开I"m sorry for all, I could not do抱歉我给了你难堪的过去，其实我一直都不想You knew it was coming你知道这天终究要来Maybe in some ways, I did too可能我有时候也过分了吧The keys by the bedside你把钥匙丢在我床头And bags in the hall你把包包收好放在客厅"Cause all my life, I"m traveling light因为我就是那道彩虹Been living in a sky悠悠地挂在天上I"ll float, I"ll fade up, I"ll carry away我飘啊飘，摇啊摇，最后消失不见"Til you pull me down and think of me sometimes直到你粗鲁地把我拽下来I"m searching for something我一直在寻找In the ether of this mess在这出闹剧的尾声Riding above these missing pieces我把回忆的碎片洒落一地Leaves me weightless好让自己轻松点All my life, I"m traveling light我原来就是雨后那道彩虹Been living in a sky悠悠地挂在天上I"ll float, I"ll fade up, I"ll carry away我飘啊飘，摇啊摇，最后消失不见"Til you pull me down and you think of me直到你粗鲁地把我拉下来All my life, I"m traveling light我原来就是雨后那道彩虹Been living in a sky悠悠地挂在天上I"ll float, I"ll fade up, I"ll carry away我飘啊飘，摇啊摇，最后消失不见"Til you pull me down and think of me sometimes, sometimes直到你粗鲁地把我拽下来

angel 嘿嘿嘿嘿～

Closer To The Edge I don"t remember the moment, I tried to forget 我不记得那个时刻了，我试着去忘记I lost myself, is it better not said我迷失了自我，这还是不要说的好Now I"m closer to the edge 现在我更接近边缘了It was a thousand to one 这是集千成一的And a million to two time to go down in Flames 还有一百万至两次落下到火焰之中and im taking you Closer to the edge 我带你接近边缘地带No, I"m not saying I"m sorry 不，我不会说对不起One day maybe we"ll meet again 也许有一天我们会再相见No, I"m not saying I"m sorry 不，我不会说对不起One day maybe we"ll meet again 也许有一天我们会再相见NO NO NO NO Can you imagine a time when the truth ran free 你能想象真理奔向自由的那一刻吗The birth of us all and the death of a dream 我们所有人的诞辰和理想的死亡Closer to the edge 更接近到边缘This never ending story 这是没有结尾的故事Paid for with pride and faith 用骄傲与信念来偿还We all fall short of glory 我们都失败了,缺少了份荣誉LOST IN THE SUN 在阳光只中迷失No, I"m not saying I"m sorry 不，我不会说对不起One day maybe we"ll meet again 也许有一天我们会在次相见No, I"m not saying I"m sorry 不，我不会说对不起One day maybe we"ll meet again 也许有一天我们会在次相见NO NO NO NO NO NO NO NO I will never forget 我永远都不会忘记NO NO I will never regret 我永远都不感到遗憾NO NO I WILL LIVE MY LIFE 我会活好自己每一天NO NO NO NO I will never forget 我永远都不会忘记NO NO I will never regret 我永远都不会忘记NO NO WILL LIVE MY LIFE 过好自己的人生No, I"m not saying I"m sorry 不，我不会说对不起One day maybe we"ll meet again 也许有一天我们会在次相见No, I"m not saying 不，我不会说I"m sorry One day maybe we"ll meet again 我很对不起也许我们会再相见NO NO NO NO Closer to the edge Closer to the edge 更接近到边缘NO NO NO NOCloser to the edge Closer to the edge 更接近到边缘NO NO NO NO Closer to the edge更接近到边缘

曲名：生命之颠 歌手：il divo toni braxton 专辑：2006世界杯主题曲 there was a dream a long time a ago there was a dream destined to grow into a passion a fire within a will to give everything a desire to win for the lifetime of heartbreakes that brought us here today we"ll go all the way It feels like we"re having the time of our lives Let there be sunshine let it rain Let"s come together as one and the same Cause it feels like we?re having the time of our lives We"ll find the glory in the end For all that we are For all that we are For the time of our lives This is the moment This is our chance To do what we love and to be What we"re ment to be for the lifetime of heartbreakes that brought us here today we"ll go all the way It feels like we"re having the time of our lives And I"ll never forget For as long as I live 生命之巅 这里有一个梦想 在很久很久以前 这里有一个梦想 不停的向热情蔓延 胸中充满烈火 世界万物都拥有信念 一个愿望就是胜利 为了今天不会带给我们 一生难以忍受的悲伤和失望 我们将一直努力 感觉我们已经拥有了生命之颠 到处都是阳光和雨露 让我们团结成为一体 因为感觉告诉我们 我们已经拥有了生命之颠 我们在最后拥有的最高的荣誉 为了所有的人 为了所有的人 为了我们的生命之颠 就是这片刻 这是我们的机会 去做我们想做的事 那些我们希望的事 为了今天不会带给我们 一生难以忍受的悲伤和失望 我们将一直努力 感觉我们已经拥有了生命之颠 我永远不会忘记 永远不会

Tina Arena---The Flame (圣火)(Written by John Foreman)Is this the hope of the world in my hands此刻整个世界的希望都在我手中I"ll take this moment, to be all that I can我将尽情地展现自己Look to you to see the future我看到你我在未来将Stronger and free更强 更快Chorus(合唱)Today we will show who we are今天我们将向全世界展现自己的才华We are the earth当我们站在一起And we"re together again我们就是整个地球My friends, will you show us the way亲爱的朋友 你就是那个为我们引路的人We travel on, guided by the flame内心熊熊燃烧的火焰The fire within makes you reach out to the goal让我们确信 目标终能实现You redefine the best, by stretching the soul充分伸展你的心灵 你就能证明自己是最棒的A world in need of inspirationAnd looks to you and me这个世界需要你我的激励Repeat Chorus (重复合唱)Since ancient times we"ve come together很早很早以前 我们就站在了一起In the light of the flame在阳光下 我们站在一起To stand for all the world to see世界为我们骄傲People reaching out to greatnessAnd all we can be我们将尽情地展现自己Today we will show who we are今天我们将向全世界展现自己的才华We are the earthTogether againToday you will show who you are今天你将向全世界证明The best on earth, and you bring the world together again你是地球上最出色的 朋友,是你将世界连在了一起My friends, you have shown us the way你已经为我们指明了前方的路Look to your heartYou will find the flame因为你的心中有圣火在燃烧You will find the flame你的心中有圣火在燃烧--------------------------------------Dare to dream－敢于梦想（2000年悉尼奥运会闭幕式歌曲）I am my own believer我相信自己 in my heart the reason在我心中I will follow the light from within我会追随内心的光芒I"m not afraid of weakness我不惧怕软弱I"m gonna taste the sweetness我愿意品尝of the power not to give in永不放弃的甘美I will see it through我将度过困难（我相信）I believe this is my moment of truth在这个真实的时刻Dare to dream敢于梦想Dare to fly敢于飞翔Dare to be the ever chosen one to touch the sky敢于接受选择、直冲蓝天Dare to reach敢于梦想Dare to rise敢于飞翔Find the strength to set my spirit free寻觅让我精神自由的力量Dare to dream敢于梦想I will go the distance我愿意不辞劳苦Embrace resistance奔向远方I will lay my soul on the line我将亮出一颗真心when the wait is over激情正在召唤And the hunger has spoken结束等待If I give my all I will shine如果我倾尽全力I will see it through我将光芒四射I believe, this is my moment of truth在这个真实的时刻，我相信、我相信、我相信Dare to dream敢于梦想Dare to fly敢于飞翔Dare to be the ever chosen one to touch the sky敢于接受选择、直冲蓝天Dare to reach敢于梦想Dare to rise敢于飞翔Find the strength to set my spirit free寻觅让我精神自由的力量Dare to dream敢于梦想And the heart will shine like the sun我的心啊！将像太阳一样闪光A million voices together as one万众和声I believe, I believe, I believe, I believe我相信、我相信、我相信Dare to dream敢于梦想Dare to fly敢于飞翔Dare to be the ever chosen one to touch the sky敢于接受选择、直冲蓝天Dare to reach敢于梦想Dare to rise敢于飞翔Find the strength to set my spirit free寻觅让我精神自由的力量Dare to dream敢于梦想Dare to fly敢于飞翔Dare to be the ever chosen one to touch the sky敢于接受选择、直冲蓝天Dare to reach敢于梦想Dare to rise敢于飞翔Find the strength to set my spirit free寻觅让我精神自由的力量Find the strength to do what I believe找到一种力量，做我坚信的事情Dare to dream敢于梦想Dare to dream敢于梦想

There was a dream Long time ago There was a dream Destined to grow 曾经有一个梦想 很久很久以前 曾经有一个梦想 注定会成长 Hacerse pasion Con fuego abrazar El deseo de dar sin fin El deseo de ganar （西班牙语） 再来一点激情吧 拥抱火焰 梦想没有边界 梦想是用来拼搏实现的 For the lifetime Of progress That runs here today Will go all the way 因为进步的人生 已经推进到了今日 而且将继续 Hey They feels like we"ve having The time of our lives Let"s light the fire, find the pain Let"s come together as one inside "Cause it feels like we"ve having The time of our lives We"ll find the glory All that we are, for all that we are For the time of our lives 嘿，这就好像我们正在享有我们生命中的时光 让我们点燃火光，找到痛楚 让我们一起汇聚成一体 因为这就好像我们正享有生命中的时光 我们会找寻到自己所有的荣耀 我们拥有的一切 我们生命中的时光 Hoy es el dia Es la ocasion de triunfar Para hacer realidad el destino que so?abamos conseguir Una vida de lucha nos trajo hasta aqui Y llegare hasta el final (Heaven knows...) 今天是一个胜利的好时机 为了实现我们梦中的梦想 一个奋斗的人生将我们带到了这里 我们将继续走到最后（天堂知道） "Cause it feels like we"ve having the time of our lives Juntos, unidos, triunfara nuestro deseo de ser el major "Cause it feels like we"ve having the time of our lives juanto la gloria, junto a mi, La hora llego de la verdad El momento llego 因为这就好像我们正拥有生命中的时光 一起，团结，努力把我们的梦想实现到最完美 因为这就好像我们正拥有生命中的时光 和荣耀一起，和我一起 真相在这一刻被我们找到 Y ya nunca jamas lo podre olvidar... 我觉不会忘记 "Cause it feels like we"ve having ("cause it feels...like we"re having...) The time of our lives Juntos, unidos, triunfara (juntos, unidos, triunfara...) Nuestro deseo de ser el mejor "Cause it feels like we"ve having ("cause it feels...like we"re having...) The time of our lives junto a la gloria, junto a mi, La hora llego El momento llego (Oh!...) 因为这就好像我们正拥有生命中的时光 一起，团结，努力把我们的梦想实现到最完美 因为这就好像我们正拥有生命中的时光 和荣耀一起，和我一起 真相在这一刻被我们找到 We"ll find the glory (Find the glory...) we"ll be there (In the end...) For all that we are For everything that we wanna be and all that we are For the time of our lives For the time of our lives... Oh... 我们将找寻到荣耀 我们会在那里（最后） 为了我们 为了我们想要成为的和我们已经拥有的 为了我们生命中的时光 为了我们生命中的时光

歌曲名:Just A Moment歌手:Nas Featuring Quan专辑:Street"S Disciplefrom:stantarks(feat. Quan)(Verse 1: Quan)Can we please have a moment of silence?That"s for my niggaz doin" years in confinementAnd for my soldiers who passed over, no longer livingThat couldn"t run whenever the reaper came to get "emCan we please pour out some liquor?Symobolizin", let"s take in time to consider thatThough our thugs ain"t here, the love is hereAnd we gon" rep "til slugs kill us hereThis for my dawgs stuck in the struggle tryin" to gainSmokin" trauma, sniffin" Ra while sellin" cocaineTrapped in the game, not knowin" how to stop and get byTo live it alive, so instead they live it to dieCan we please have a moment of peace?For every G that fell for his flag in the streetsBloodin" and thuggin", folkin" and lokin"Crypin" and creepin", Latin and kingin"Or just for poor righteous teachin"(Chorus: Quan sings)As days goes and nights fallFor the rest of our life we"ll miss y"allAnd even though life must go on, we"ll still mournWhile wishin" y"all were home(Chorus)(Verse 2: Nas)Yeah, and can we have another moment of silence?For brothers who died from black-on-black violenceFrom here to the Dark Continent were rebels sell diamondsTo clients allover the world, got little Black girls dyin"And can we please pour some more liquors?For Will, Bokeem, Bar, Pappy -- my niggazHere"s another Warrior Song from Nasty and QuanIt"s to him I pass the baton to carry this onStreet"s Disciple, salute to those who"s gone with bulletsAnd I promise through rhymin" Quan gon" rep his life to the fullestAnd can we please have a moment of truth?For soldiers and troops away with helmets and bootsAnd families back home who pray they make it home safeHopin" that they don"t get hit with a stray or missilesThis is just a moment to let you all know that we miss youMommy I"m still here, wishin" I was there with youLet"s take "em home(Chorus)(Verse 3: Quan)And can we please have a moment to mourn?For Pac, Biggie and Pun "cause through us they live onJam Master Jay, Freaky Ty and AlliyahBig L and Left Eye, when we die we wish to see yaCan we please have a moment for children?Who got raped or murdered, or trapped in the systemWho never knew their father, never learned to dreamBut was guided by drug dealers, killers and crack fiendsFor single mothers that"s forced to play mom and dadBustin" her ass to give her kids shit she never hadFor my niggaz in the pen hopin" rhymes"ll get "em signedSo when released, they can say bye to a life of crimeFor very mother that held a son in the street bleedin"Cryin" a song of sorow to dark and deep for speakin"Just a moment outside the day to day struggleTo let the ones we really care about know that we love "em(Chorus)http://music.baidu.com/song/8721328

The Edge of Glory - Lady GaGaThere"s no reason you and me should be aloneTonight" yeah babe Tonight" yeah babeI got the reason that you who take me home tonightI need a man that thinks it right when it"s so wrong"Tonight yeah babe" Tonight yeah babe"Right on the limits where we know we both belong tonightIt"s time to feel the rush"To push the dangerousI"m gonna run back to" to the edge with youWhere we can both fall in loveI"m on the edge of glory"And I"m hanging on a moment of truth"I"m on the edge of glory"And I"m hanging on a moment with you"I"m on the edge The edgeI"m on the edge of gloryAnd I"m hanging on a moment with youI"m on the edge with youAnother shot" before we kiss the other side"Tonight" yeah babe Tonight" yeah babeI"m on the edge of something final we call life tonightAlright" alrightPull out your shade "cause I"ll be dancing in the flamesTonight" yeah babe Tonight" yeah babeIt is the Heart the burden of my name" alright" alrightIt"s time to feel the rushTo push the dangerousI"m gonna run back to" to the edge with youWhere we can both fall in loveI"m on the edge of glory"And I"m hanging on a moment of truth"I"m on the edge of glory"And I"m hanging on a moment with you"I"m on the edge The edge~I"m on the edge of gloryAnd I"m hanging on a moment with youI"m on the edge with youI"m on the edge with youI"m on the edge with youI"m on the edge of glory"And I"m hanging on a moment of truth"I"m on the edge of glory"And I"m hanging on a moment with you"I"m on the edge The edge~I"m on the edge of gloryAnd I"m hanging on a moment with youI"m on the edge with you~~~~I"m on the edge with you~~~~I"m on the edge with you~~~~

There ain"t a reason you and me should be alone没有什么是你我应该孤独的理由Tonight, yeah babe今晚，对，亲爱的Tonight, yeah babe今晚，对，亲爱的 I got a reason that you-hoo should take me home tonight我有一个今晚你应该带我回家的理由I need a man that thinks it"s right when it"s so wrong当这件事情是错误的时候，我需要有人赞成它是对的Tonight yeah babe今晚，对，亲爱的Tonight yeah babe今晚，对，亲爱的Right on the limits where we know we both belong tonight我们知道这里就是那条我们今晚彼此拥有的界限（我汗，这句真吱别人！） It"s time to feel the rush是时候享受下冲刺的感觉了To push the dangerous把危险晾在一边I"m gonna run back to, to the edge with you我想要跑回到，回到边缘之处与你同在Where we can both fall o"er in love那个我们可以沉浸爱海的地方 I"m on the edge of glory我站在荣誉的边缘And I"m hanging on a moment of truth我会坚持真理Out on the edge of glory在荣誉的边缘之外And I"m hanging on a moment with you我会坚持与你同在I"m on the edge我就站在边缘之处The edge x6边缘I"m on the edge of glory我站在荣誉的边缘And I"m hanging on a moment with you我会坚持与你同在I"m on the edge with you我与你一同站在边缘Another shot, before we kiss the other side在我们亲吻对方另一侧之前，再感应一次（翻译的有点牵强）Tonight, yeah babe今晚，对，亲爱的Tonight, yeah babe今晚，对，亲爱的 I"m on the edge of something final we call life tonight今晚我就站在那个我们最后称为生活的边缘Alright, alright是的，是的Pull out your shades cause I"ll be dancing in the flames抽离你的身影，因为我将在火焰中起舞Tonight, yeah babe今晚，是的，亲爱的Tonight, yeah babe今晚，是的，亲爱的It isn"t hell if everybody knows my name tonight今晚这里不是地狱，人们都将知道我的大名Alright, alright是的，是的It"s time to feel the rush是时候享受冲刺的感觉To push the dangerous把危险晾在一边I"m gonna run back to, to the edge with you我要跑回到，回到边缘之处与你同在Where we can both fall o"er in love那个我们可以沉浸爱海的地方I"m on the edge of glory我就站在荣誉的边缘And i"m hanging on a moment of truth我一定会坚持真理Out on the edge of glory在荣誉的边缘之外And i"m hanging on a moment with you我会坚持与你同在I"m on the edge我就站在边缘the edge(6x)边缘I"m on the edge of glory我站在荣誉的边缘 And i"m hanging on a moment with you我坚持与你同在 I"m on the edge with you与你共同站在边缘之处 I"m on the edge with you与你共同站在边缘之处I"m on the edge with you 与你共同站在边缘之处I"m on the edge of glory与你共同站在边缘之处And i"m hanging on a moment of truth我会坚持真理I"m on the edge of glory我站在荣誉的边缘And i"m hanging on a moment with you我坚持与你同在I"m on the edge 我就站在边缘之处the edge(6x)边缘I"m on the edge of glory我就站在荣誉的边缘And i"m hanging on a moment with you我坚持与你同在I"m on the edge with you与你共同站在边缘之处With you(4x)与你一起

You change the sound of my name 你叫我名字的时候声音都变了A moment of truth that I saw in youΓ face 那一刻我从你脸上了解了真相It hurts inside, a moment this vile 那一刻，心很痛That you brought alive All the roads lead back to you 所有的路都将我带回到你的身边Give me something to return to In your heart 什么能让我再次占有你的心I fear nothing but to leave here Without you for life 我只怕离开后我的生命里再也没有了你We were left in this world for each other 在这个世界上，我们为了彼此而存在But I can"t run from the fate 但是我无法从命运里逃脱I"ve been fighting for so long 我挣扎了很久很久You made me who I am Until the dawn of time I have... 是你让我了解了我自己直到我的黎明到来...walked alone 独自徘徊You tie up a storm When all hope was lost 是你结束了一场暴风雨当所有的希望都已破灭But time revolves I have to let go 但是时光流转我只能放开手让你走One never meant to be 这决非我的本意Give me something to return to in your heart 什么能让我再次占有你的心I fear nothing but to leave here Without you for l 我只怕离开后生命里再也没有了你．

There ain"t no reason you and me should be alone我们没有任何理由在今夜享用孤独Tonight, yeah baby今晚! 对!宝贝!Tonight, yeah baby对!就今晚!宝贝!I"ve got a reason that you who should take me home tonight (tonight)我有一个理由，今夜你应该带我寻觅我的归宿（今夜）I need a man that thinks it right when it"s so wrong当我犯错时，我需要一个人认为我是对的Tonight, yeah baby今晚! 对!宝贝!Tonight, yeah baby对!就今晚!宝贝!Right on the limits where we know we both belong tonight (tonight)在今夜这个分界，我们将属于彼此（今夜）It"s time to feel the rush是时候感到急促了To brush the dangerous从脑海中擦去危险I"m gonna run back to, to the edge with you我要回到我的归宿，和你站在边缘Where we can both fall far in love在那遥远的，我能与你相爱的归宿I"m on the edge of glory我站在荣誉的边缘上And I"m hanging on a moment of truth等待真实诞生的时刻I‘m on the edge of glory我站在荣誉的边缘上And I"m hanging on a moment with you此刻我和你共同等待I"m on the edge (The edge)我站在荣誉的边缘上The edge (The edge)截图边缘上The edge (The edge)边缘上The edge边缘上I"m on the edge of glory我站在荣誉的边缘上And I"m hanging on a moment with you此刻我和你共同等待I"m on the edge with you我和你站在边缘上Another shot, before we kiss the other side在下一次尝试之前，让我们亲吻对方Tonight, yeah baby今晚!对!宝贝!Tonight, yeah baby对!就今晚!宝贝!I"m on the edge of something final we call life tonight今夜，我站在所谓人生的边缘上All right, all right很好，很好Put on your shades "cause I"ll be dancing in the flames带上你的遮阳帽吧，我将在这荣誉的火焰中起舞Tonight, yeah baby今晚!对!宝贝!Tonight, yeah baby对!就今晚!宝贝!It doesn"t hurt if everybody knows my name tonight今夜，不会在意是否人人都知晓我的名字All right, all right没事，没事It"s time to feel the rush是时候感到急促了To brush the dangerous在脑海中擦去危险I"m gonna run back to, to the edge with you我要回到我的归宿，和你站在边缘Where we can both fall far in love在那遥远的，我能与你相爱的归宿I"m on the edge of glory我站在荣誉的边缘上And I"m hanging on a moment of truth等待真实诞生的时刻I‘m on the edge of glory我站在荣誉的边缘上And I"m hanging on a moment with you此刻我和你共同等待I"m on the edge (The edge)我站在荣誉的边缘上The edge (The edge)边缘上The edge (The edge)边缘上The edge边缘上I"m on the edge of glory我站在荣誉的边缘上And I"m hanging on a moment with you此刻我和你共同等待I"m on the edge with you我和你站在边缘上I"m on the edge with you我和你站在边缘上I"m on the edge with you我和你站在边缘上I"m on the edge of glory我站在荣誉的边缘上And I"m hanging on a moment of truth等待真实诞生的时刻I"m on the edge of glory我站在荣誉的边缘上And I"m hanging on a moment with you此刻我和你共同等待I"m on the edge (the edge)我站在荣誉的边缘上The edge (The edge)边缘上The edge (The Edge)边缘上The edge边缘上I"m on the edge of glory我站在荣誉的边缘上And I"m hanging on a moment with you此刻我和你共同等待I"m on the edge with you我和你站在边缘上With you和你With you和你With you和你With you和你I"m on the edge with you我和你站在边缘上With you和你With you和你With you和你With you和你I"m on the edge with you我和你站在边缘上With you和你With you和你With you和你With you和你I"m on the edge with you我和你站在边缘上With you和你With you和你With you和你With you和你

歌曲名:Time Of Our Lives (Original Version)歌手:Spear Of Destiny专辑:Time Of Our Lives - The Best Of Spear Of DestinyTIME OF OUR LIVESToni Braxton & Il DivoThere was a dreamLong time agoThere was a dreamDestined to growHacerse pasion (To become passion)Con fuego abrazar (and to hug with fire)El deseo de dar sin fin (the will to give in an endless way)El deseo de ganar (the will to win)For a lifetime of progressThat runs here todayWe"ll go all the wayHey they feel like having the time of our livesLet"s light the fire find the plainLet"s go together as one inside"Cause it feels like we"re having the time of our livesWe"ll find the glory and the painAll that we are, for all that we areFor time of our livesHoy es el dia (Today is the day)Es la ocasion de triunfar (the time to succeed)Para hacer realidad el destino que so?abamos conseguir (reality the destiny we dreamt to achieve)Una vida de lucha nos trajo hasta aqui (A life of fight brought us here)Y llegare hasta el final (and I"ll keep on till the end)Heaven knows"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )Llego el momento de la verdad (the moment of truth has arrived)El momento llego (The moment arrived)Y ya nunca jamas lo podre olvidar...(And now I will never ever forget it...)"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )El momento llego (The moment arrived)El momento llego (The moment arrived)We"ll find the glory we"ll be thereFor all that we areFor one thing that we wanna be and all that we areFor the time of our livesFor the time of our liveshttp://music.baidu.com/song/2715869

歌曲名:Time Of Our Lives (Original Version)歌手:Spear Of Destiny专辑:OutlandTIME OF OUR LIVESToni Braxton & Il DivoThere was a dreamLong time agoThere was a dreamDestined to growHacerse pasion (To become passion)Con fuego abrazar (and to hug with fire)El deseo de dar sin fin (the will to give in an endless way)El deseo de ganar (the will to win)For a lifetime of progressThat runs here todayWe"ll go all the wayHey they feel like having the time of our livesLet"s light the fire find the plainLet"s go together as one inside"Cause it feels like we"re having the time of our livesWe"ll find the glory and the painAll that we are, for all that we areFor time of our livesHoy es el dia (Today is the day)Es la ocasion de triunfar (the time to succeed)Para hacer realidad el destino que so?abamos conseguir (reality the destiny we dreamt to achieve)Una vida de lucha nos trajo hasta aqui (A life of fight brought us here)Y llegare hasta el final (and I"ll keep on till the end)Heaven knows"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )Llego el momento de la verdad (the moment of truth has arrived)El momento llego (The moment arrived)Y ya nunca jamas lo podre olvidar...(And now I will never ever forget it...)"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )El momento llego (The moment arrived)El momento llego (The moment arrived)We"ll find the glory we"ll be thereFor all that we areFor one thing that we wanna be and all that we areFor the time of our livesFor the time of our liveshttp://music.baidu.com/song/2714913

歌曲名:The time of our lives歌手:Il Divo专辑:圣杯之歌 Voices From The Fifa World CupTIME OF OUR LIVESToni Braxton & Il DivoThere was a dreamLong time agoThere was a dreamDestined to growHacerse pasion (To become passion)Con fuego abrazar (and to hug with fire)El deseo de dar sin fin (the will to give in an endless way)El deseo de ganar (the will to win)For a lifetime of progressThat runs here todayWe"ll go all the wayHey they feel like having the time of our livesLet"s light the fire find the plainLet"s go together as one inside"Cause it feels like we"re having the time of our livesWe"ll find the glory and the painAll that we are, for all that we areFor time of our livesHoy es el dia (Today is the day)Es la ocasion de triunfar (the time to succeed)Para hacer realidad el destino que so?abamos conseguir (reality the destiny we dreamt to achieve)Una vida de lucha nos trajo hasta aqui (A life of fight brought us here)Y llegare hasta el final (and I"ll keep on till the end) Heaven knows"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )Llego el momento de la verdad (the moment of truth has arrived)El momento llego (The moment arrived)荷兰，加油！Y ya nunca jamas lo podre olvidar... (And now I will never ever forget it...)"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )El momento llego (The moment arrived)El momento llego (The moment arrived)We"ll find the glory we"ll be thereFor all that we are For one thing that we wanna be and all that we areFor the time of our livesFor the time of our livesFIFA world cup Germany 2006http://music.baidu.com/song/515081

歌曲名:Time Of Our Lives歌手:Marcia Hines专辑:Time Of Our LivesTIME OF OUR LIVESToni Braxton & Il DivoThere was a dreamLong time agoThere was a dreamDestined to growHacerse pasion (To become passion)Con fuego abrazar (and to hug with fire)El deseo de dar sin fin (the will to give in an endless way)El deseo de ganar (the will to win)For a lifetime of progressThat runs here todayWe"ll go all the wayHey they feel like having the time of our livesLet"s light the fire find the plainLet"s go together as one inside"Cause it feels like we"re having the time of our livesWe"ll find the glory and the painAll that we are, for all that we areFor time of our livesHoy es el dia (Today is the day)Es la ocasion de triunfar (the time to succeed)Para hacer realidad el destino que so?abamos conseguir (reality the destiny we dreamt to achieve)Una vida de lucha nos trajo hasta aqui (A life of fight brought us here)Y llegare hasta el final (and I"ll keep on till the end)Heaven knows"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )Llego el momento de la verdad (the moment of truth has arrived)El momento llego (The moment arrived)Y ya nunca jamas lo podre olvidar...(And now I will never ever forget it...)"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )El momento llego (The moment arrived)El momento llego (The moment arrived)We"ll find the glory we"ll be thereFor all that we areFor one thing that we wanna be and all that we areFor the time of our livesFor the time of our liveshttp://music.baidu.com/song/7416301

歌曲名:Time Of Our Lives歌手:Bonnie Raitt专辑:Silver LiningTIME OF OUR LIVESToni Braxton & Il DivoThere was a dreamLong time agoThere was a dreamDestined to growFor a lifetime of progressThat runs here todayHacerse pasion (To become passion)We"ll go all the wayCon fuego abrazar (and to hug with fire)Hey they feel like having the time of our livesEl deseo de dar sin fin (the will to give in an endless way)El deseo de ganar (the will to win)We"ll find the glory and the painAll that we are, for all that we areHoy es el dia (Today is the day)Es la ocasion de triunfar (the time to succeed)Para hacer realidad el destino que so?abamos conseguir (reality the destiny we dreamt to achieve)Una vida de lucha nos trajo hasta aqui (A life of fight brought us here)Y llegare hasta el final Heaven knows(and I"ll keep on till the end)"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)For time of our lives"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )Llego el momento de la verdad (the moment of truth has arrived)El momento llego (The moment arrived)Y ya nunca jamas lo podre olvidar..."Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )El momento llego (The moment arrived)El momento llego (The moment arrived)We"ll find the glory we"ll be thereFor all that we are.For one thing that we wanna be and all that we areFor the time of our livesFor the time of our liveshttp://music.baidu.com/song/2561573

歌曲名:The Time Of Our Lives歌手:Toni Braxton专辑:The Essential Disc 2TIME OF OUR LIVESToni Braxton & Il DivoThere was a dreamLong time agoThere was a dreamDestined to growHacerse pasion (To become passion)Con fuego abrazar (and to hug with fire)El deseo de dar sin fin (the will to give in an endless way)El deseo de ganar (the will to win)For a lifetime of progressThat runs here todayWe"ll go all the wayHey they feel like having the time of our livesLet"s light the fire find the plainLet"s go together as one inside"Cause it feels like we"re having the time of our livesWe"ll find the glory and the painAll that we are, for all that we areFor time of our livesHoy es el dia (Today is the day)Es la ocasion de triunfar (the time to succeed)Para hacer realidad el destino que so?abamos conseguir (reality the destiny we dreamt to achieve)Una vida de lucha nos trajo hasta aqui (A life of fight brought us here)Y llegare hasta el final (and I"ll keep on till the end) Heaven knows"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )Llego el momento de la verdad (the moment of truth has arrived)El momento llego (The moment arrived)荷兰，加油！Y ya nunca jamas lo podre olvidar... (And now I will never ever forget it...)"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )El momento llego (The moment arrived)El momento llego (The moment arrived)We"ll find the glory we"ll be thereFor all that we are For one thing that we wanna be and all that we areFor the time of our livesFor the time of our livesFIFA world cup Germany 2006http://music.baidu.com/song/1011092

歌曲名:The time of our lives歌手:Toni Braxton专辑:Voices 2006德国世界杯国际足联官方专辑TIME OF OUR LIVESToni Braxton & Il DivoThere was a dreamLong time agoThere was a dreamDestined to growHacerse pasion (To become passion)Con fuego abrazar (and to hug with fire)El deseo de dar sin fin (the will to give in an endless way)El deseo de ganar (the will to win)For a lifetime of progressThat runs here todayWe"ll go all the wayHey they feel like having the time of our livesLet"s light the fire find the plainLet"s go together as one inside"Cause it feels like we"re having the time of our livesWe"ll find the glory and the painAll that we are, for all that we areFor time of our livesHoy es el dia (Today is the day)Es la ocasion de triunfar (the time to succeed)Para hacer realidad el destino que so?abamos conseguir (reality the destiny we dreamt to achieve)Una vida de lucha nos trajo hasta aqui (A life of fight brought us here)Y llegare hasta el final (and I"ll keep on till the end) Heaven knows"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )Llego el momento de la verdad (the moment of truth has arrived)El momento llego (The moment arrived)荷兰，加油！Y ya nunca jamas lo podre olvidar... (And now I will never ever forget it...)"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )El momento llego (The moment arrived)El momento llego (The moment arrived)We"ll find the glory we"ll be thereFor all that we are For one thing that we wanna be and all that we areFor the time of our livesFor the time of our livesFIFA world cup Germany 2006http://music.baidu.com/song/1209860

歌曲名:Time Of Our Lives (Club Mixes)歌手:Marcia Hines专辑:Time Of Our LivesTIME OF OUR LIVESToni Braxton & Il DivoThere was a dreamLong time agoThere was a dreamDestined to growHacerse pasion (To become passion)Con fuego abrazar (and to hug with fire)El deseo de dar sin fin (the will to give in an endless way)El deseo de ganar (the will to win)For a lifetime of progressThat runs here todayWe"ll go all the wayHey they feel like having the time of our livesLet"s light the fire find the plainLet"s go together as one inside"Cause it feels like we"re having the time of our livesWe"ll find the glory and the painAll that we are, for all that we areFor time of our livesHoy es el dia (Today is the day)Es la ocasion de triunfar (the time to succeed)Para hacer realidad el destino que so?abamos conseguir (reality the destiny we dreamt to achieve)Una vida de lucha nos trajo hasta aqui (A life of fight brought us here)Y llegare hasta el final (and I"ll keep on till the end)Heaven knows"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )Llego el momento de la verdad (the moment of truth has arrived)El momento llego (The moment arrived)Y ya nunca jamas lo podre olvidar...(And now I will never ever forget it...)"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )El momento llego (The moment arrived)El momento llego (The moment arrived)We"ll find the glory we"ll be thereFor all that we areFor one thing that we wanna be and all that we areFor the time of our livesFor the time of our liveshttp://music.baidu.com/song/7416315

歌曲名:Time Of Our Lives [Atjazz Love Soul Remix]歌手:Santos专辑:Time Of Our LivesTIME OF OUR LIVESToni Braxton & Il DivoThere was a dreamLong time agoThere was a dreamDestined to growHacerse pasion (To become passion)Con fuego abrazar (and to hug with fire)El deseo de dar sin fin (the will to give in an endless way)El deseo de ganar (the will to win)For a lifetime of progressThat runs here todayWe"ll go all the wayHey they feel like having the time of our livesLet"s light the fire find the plainLet"s go together as one inside"Cause it feels like we"re having the time of our livesWe"ll find the glory and the painAll that we are, for all that we areFor time of our livesHoy es el dia (Today is the day)Es la ocasion de triunfar (the time to succeed)Para hacer realidad el destino que so?abamos conseguir (reality the destiny we dreamt to achieve)Una vida de lucha nos trajo hasta aqui (A life of fight brought us here)Y llegare hasta el final (and I"ll keep on till the end)Heaven knows"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )Llego el momento de la verdad (the moment of truth has arrived)El momento llego (The moment arrived)Y ya nunca jamas lo podre olvidar...(And now I will never ever forget it...)"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )El momento llego (The moment arrived)El momento llego (The moment arrived)We"ll find the glory we"ll be thereFor all that we areFor one thing that we wanna be and all that we areFor the time of our livesFor the time of our liveshttp://music.baidu.com/song/7452266

歌曲名:Time Of Our Lives (Atjazz Astro Dub)歌手:Santos专辑:Time Of Our LivesTIME OF OUR LIVESToni Braxton & Il DivoThere was a dreamLong time agoThere was a dreamDestined to growHacerse pasion (To become passion)Con fuego abrazar (and to hug with fire)El deseo de dar sin fin (the will to give in an endless way)El deseo de ganar (the will to win)For a lifetime of progressThat runs here todayWe"ll go all the wayHey they feel like having the time of our livesLet"s light the fire find the plainLet"s go together as one inside"Cause it feels like we"re having the time of our livesWe"ll find the glory and the painAll that we are, for all that we areFor time of our livesHoy es el dia (Today is the day)Es la ocasion de triunfar (the time to succeed)Para hacer realidad el destino que so?abamos conseguir (reality the destiny we dreamt to achieve)Una vida de lucha nos trajo hasta aqui (A life of fight brought us here)Y llegare hasta el final (and I"ll keep on till the end)Heaven knows"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )Llego el momento de la verdad (the moment of truth has arrived)El momento llego (The moment arrived)Y ya nunca jamas lo podre olvidar...(And now I will never ever forget it...)"Cause it feels like we"re having the time of our livesJuntos, unidos, triunfara nuestro deseo de ser el mejor (Together, united, the will to be the best will win)"Cause it feels like we"re having the time of our livesHasta la gloria, junto a ti, (Till the glory, along with you )El momento llego (The moment arrived)El momento llego (The moment arrived)We"ll find the glory we"ll be thereFor all that we areFor one thing that we wanna be and all that we areFor the time of our livesFor the time of our liveshttp://music.baidu.com/song/7452265

My working place was Located in the heart of XXXX, XXXX Is the place to go for the ultimate pampering treatments. All services are administered by licensed professionals only. The company was established in 1999 with only 6 spaces at the beginning. After a decade of continuous efforts, we are able to make it one of the largest salons in Burwood. We are now developing various styles to satisfy contemporary youths need. We are targeting mainly on young people and becoming the indicator of latest hair styles on sophisticated trend. We at XXXX are committed to excellence in the art of hairdressing. We are passionately delicate to providing clients with the highest level of skills and products in an enjoyable friendly salon environment. Types of organizational customers Internal customers who use products or service provided by the organization and belong to the organization. External customers who use products or services or services provided by the organization but come from outside the organization Direct customers who deal directly with an organization. Indirect customers who use an organization"s product or service but have no direct involvement with the organization. I will need to research and access the needs of my entire customer, both inside and outside the organization. When planning, I will need to take into account the quality, costs and delivery times agreed with my customer There are five common customer service research techniques used in the workplace to gather customer service related data. These are: 1. Direct observation 2. Survey questionnaires 3. Interviews 4. Focus groups, and 5. Case studies. I will use these techniques to gather information about what my customer needs, as well as how they perceive whether me and my team are meeting those needs. Meeting customer needs Delivering great service relies on meeting customer"s needs. Let"s look at how we can use the information we have about customers and their needs to develop a service plan. The service objectives the first step in planning is to determine my goals or objectives. The customer service objective will determine the level of customer service to be delivered. There are four level of service: 1. Basic 2. Expected 3. Desired 4. Sensational While we might like to aim for "sensational" service all the time, we know that service at this level comes with a cost, for example staff training and additional resources The cycle of service The definition of "moment of truth" is : "an episode in which a customer comes into contact with an aspect of the organization, however remote, thereby has an opportunity to form an impression." A moment of truth of truth can be a face-to-face contact, a telephone contact or an electronic contact. The important point about a moment of truth is that it is a critical factor in building the relationship between customers and organizations. Moments of truth allow the customer to make a judgment about the quality of customer service offered by an organization and therefore develop a personal view of what they think about the organization. A moment of truth with" basic" customer service can therefore color a customer"s view of the whole organization. Customers don"t consciously look for moments of truth—what they want is to have their needs met. You can meet these needs by going through a whole process from beginning to end –a cycle of service. Start Moment of truth Moment of truth Finish Moment of truth Cycle of service example Let"s relate the cycle of service to the simple example of going to the movies. The cycle begins at some identifiable point of customer experience, such as seeing an advertisement for the film or talking to a friend who recommends it. What does the customer experience? Arriving at the theatre, finding a parking place, standing in line to buy tickets, and waiting in line to enter the theatre are just some of them. As I trace the experiences of the customer such as visiting the rest room, standing in line for refreshments, and searching for a seat, you begin to realize that the experience of visiting a cinema includes much more than just sitting in a seat watching a movie. We can say that each part of the customer"s experience is a moment of truth for the organization. Each point on the cycle of service has an impact on the customer---not just the final service of seeing a movie. If the movie itself is enjoyable but the place is dirty, parking is a problem, the theatre is located in a dangerous neighborhood, or noisy patrons interfere with the enjoyment of the other customers, the theatre will be perceived as having a service quality problem. The customer came to the theatre to see a movie but also experienced some less desirable things. Some customers will complain about the dirt and the noisy patrons, but other customers will simply never return to that cinema. For each experience the customer has in the cycle of service, the customer consciously or unconsciously rates the experience as satisfactory, unsatisfactory or superior. This assessment will determine whether the customer will use the service again or choose to go elsewhere. Taking a holistic approach to interactions with customers, we can help to deliver customer service that will meet or exceed customers" needs. Managing service problems You can also use the cycle of service to help you identify problems matching service delivery to customers" needs, and to develop options for improved service. Focus first on what customer needs may not be being met during the interaction, and then on what your team can do to meet those needs. Generally problems are related to: * Lack of flexibility in service delivery * Need for training of staff * Lack of communication among team members * Lack of communication from management * No clear direction or collaborative goal setting * Ignoring customer feedback. All of these problems are within your control, at least to some degree. What is customer service? Customer service is a simple concept. It is where an organization or supplier meets the needs of a customer as efficiently and courteously as possible. Excellent customer service keeps your customers satisfied and happy to give you repeat business. Experts agree that the key steps to delivering quality customer service are: Determining customer needs Meeting customer needs Monitoring service and solving problems. There are six steps to creating a strategy for good customer service: 1. Identify your customers. 2. Determine the customers" needs and expectations. 3. Develop a plan to provide service that meets or exceeds customers" expectations. 4. Implement the plan. 5. Establish an evaluation program. 6. Evaluate progress and continue to improve the strategy. There are five steps to providing excellent customer service: 1. Treat your customers with respect. 2. Listen to your customers 3. Work with your customers to determine their needs. 4. Meet the needs of your customers. 5. Provide your customer with a friendly atmosphere. Customer service is only as good as the customers say it is. And customers only rate service as ‘good" if their needs are being met. Follow these steps and you will develop loyal customers who are more likely to come back. This approach will also establish ongoing business relationships. Features that make up customer service Dimension Description Access Approachability, ease of contact Responsibility Willingness to keep customers happy and provide prompt service Courtesy Politeness, respect, consideration, friendliness Reliability Ability to perform the promised service dependably and accurately Security Freedom from danger, risk or doubt Communication Keeping customers informed, in a language they can understand; listening to customer Understanding Making an effort to know customers and their needs Tangibles Appearance of physical facilities equipment, personnel and communication Credibility Trustworthiness, believability, honesty of service provider Competence Possession of the required skills and knowledge to perform the service There is an assumption that organizations know who their customers are. Yet this may not be as obvious as we first believe.求采纳

德语

不满周岁的小宝宝，每天400IU就够了~我们就给宝贝买的滴适宝400IU规格的这款d3，一方面是感觉他家包装很好看，有了宝宝之后，对这种萌萌小怪兽的小图案没有抵抗力，另外就是配方很纯净，羊毛脂d3，搭配中链甘油三酯和有机亚麻籽油，简单低敏，更适合小宝宝喝

法律主观：公务接待就餐标准及规格：应当供应家常菜，不得提供高档菜肴和用野生保护动物制作的菜肴；接待对象在10人以内的，陪餐人数不得超过3人；不得以任何名义赠送礼金、有价证券、纪念品和土特产品；其他。

歌曲名:Josephina歌手:Van Halen专辑:Van Halen IIIJosephina, there"s so much I want to knowI"ve known you for all of mineBut not all of yoursYou"re not a strangerNo, nothing could be furtherI look back and I wonderWhat you were like, long beforeJosephina, if I asked you, would you tell me?The fact from the fancyAnd the dreams in betweenTell me a storyAll about yours trulyPhotographs from the pastImagine the mysteryVan HalenDidja get your head lost in a daydream?Cinderella, waiting for her charmingDid ya break a heart, like little girls often do?Pigtails and painted toesAll dressed up in your mother"s clothesCan you shine the light?Ah, can you shine the light?Oh, please can you shine some light?Yeah, can you shine the light?Shine the light on a shadowJosephina, would you lay down your defenses?So i can make sense ofThose colors fading to greyIt"s not that you"re hidingSomething, I"d never implyYesteryear I may be goneCan"t say the same for todayYeah, Josephina!(Guitar Solo)Ah, Josephina!How else am I to know, that all the whileThere was a mischievous look, behind that smile?It"s hard to tell, when innocence comes and goesI"m sure that there were times, life could be unkindWithout a shoulder to cry onCan you shine the light?Ah, can you shine the light?Yeah, please can you shine some light?Yeah, can you shine the light?Yeah, can you shine the light?Shine the light on a shadow(Ah-ah-ah)(Ah-ah-ah)(Ah-ah-ah)http://music.baidu.com/song/52175058

1.rather than doHe told a lie rather than get his friend into trouble. 他宁愿说谎也不愿连累朋友。 Shall we go for a walk rather than watch television? 咱们不看电视，出去散步，好不好？ rather than后接动词原形表示主观抉择rather than to doI decided to write rather than(to) telephone.我决定写信而不是打电话。 They prefer to die fighting rather than(to) live in enslavement. 他们宁可战死，也不肯活着受奴役。 13)I prefer to work rather than(to) remain idle.我宁愿工作而不愿闲着。 rather than 后接不定式时，不定式可以带to，也可以不带to, 如上句。但rather than位于句首时，则只能接不带to 的不定式。如：Rather than allow the vegetables to go bad, he sold them at half price. 他唯恐蔬菜烂掉，把它们以半价卖掉了。 接动名词 8)I always prefer starting early,rather than leaving everything to the last minute, 我总是愿意早开始而不愿意把所有事情都留到最后才做。 9)He was engaged in writing a letter rather than reading the newspaper. 他那时是在写信而不是看报纸。

法律主观：公务接待就餐标准及规格：应当供应家常菜，不得提供高档菜肴和用野生保护动物制作的菜肴；接待对象在10人以内的，陪餐人数不得超过3人；不得以任何名义赠送礼金、有价证券、纪念品和土特产品；其他。法律客观：《党政机关国内公务接待管理规定》第十条 接待对象应当按照规定标准自行用餐。确因工作需要，接待单位可以安排工作餐一次，并严格控制陪餐人数。接待对象在10人以内的，陪餐人数不得超过3人；超过10人的，不得超过接待对象人数的三分之一。 工作餐应当供应家常菜，不得提供鱼翅、燕窝等高档菜肴和用野生保护动物制作的菜肴，不得提供香烟和高档酒水，不得使用私人会所、高消费餐饮场所。

时间效率工具职场上有非常多好用的效率工具，比如说番茄钟，还有一些高效能的app，直接在应用市场里面就可以搜到。效率手册某宝上有非常多的效率手册里面可以直接写to do list就是每天的工作计划，每天上班之前花十分钟先思考自己每一天都有哪一些事情要做，先把事情写在上面。这个手册的特点是首先写好自己的人生计划，比如说你的人生目标是40岁退休，那你就倒推，你每一年要做一些什么样的目标，比如说五年内升值到总监，3年内，成为高级管理人员等手册里面有目标管理时间管理等等TO DO LIST也有单独小册子，每天上班之前将自己需要做的事情想一遍，然后记在本子上，做掉一项划掉一项漏斗或者定时器每一个番茄钟大概是25分钟，我们一般工作四个番茄钟，休息十分钟，也就是工作一个小时，休息十分钟，去上个厕所，喝杯水。时间计划白板除了放在桌子上的本子，还有可以直接放在桌子上的小白板，这种直接在某宝上也有很多这种的好处，就是你一坐到办公桌前，抬头就能看到自己还有哪些工作没有做完，也一样是做掉一项画掉一下。直接明了，我现在是直接买了一个移动的白板，放在我的办公桌前，规划好我的每一年的工作到季度月，细化到日，这样我可以根据我的，计划去规划我的工作。带锁手机盒现在的人都有手机综合症，低头族综合症！我们想要工作高效，一定要控制好自己！刷手机刷屏的时间，我们可以买一个带锁的手机和，将手机锁在盒子里，钥匙给同事，这样就可以控制我们刷手机的时间，提高自己的工作效率PPT模版我们要学会收集ppt模板，会让我们在做起ppt的时候，就不用临时找素材，你可以提高很多的工作效率快捷键学会一些快捷键，就比我们用鼠标点来点去要节省很多的时间，这一招可以在搜索引擎里面搜索用起来哟模版表格我们经常需要填一些表格，收集一些信息，如果我们提前做好一些模板表格，直接发给组里的同事或其他的同事，这样就能够节省我们很多的时间来整理表格思维工具思维工具有很多，比如说时间管理四象限，重要紧急重要不紧急不重要，不紧急重要但不紧急等等，来划分，我们到底要先做哪一件事情，哪件事情可以晚一点再做还有5W2Y等等。。有兴趣的也可以通过搜索引擎搜索思维工具升职加薪有套路，个人成长加速度。欢迎关注我的公众号阿佳说（ID：SS2017BB）

sensor：传感器 神经方面的 好像是侧重于有生命的transducer： 传感器 物体transmitter：发射器 装置设备

歌曲名:La (Van Bellen Remix)歌手:Marc Et Claude专辑:LaAna Johnsson - L.A.Album: The Way I AmAll the roads lead to L.A.The place to meet JesusAnd make friends the Mary-JaneIf you"ve got music on your brainWell here"s the right placeTo get into the gameCause we all want the sameYeah we all want the star with our nameYou worshippers of sunshineYou seizer"s of the dayIf you"ve got something to sayHere"s the room for everyoneBlack, white, straight or gayWelcome to L.A. La-la-la...Yeah all the roads lead to L.A.Let"s drive into the desertAnd dance the night awayDo you remember how to play?Wake up the kid inside youAnd catch the next wavehttp://music.baidu.com/song/2731395

法律主观：公务接待就餐标准及规格：应当供应家常菜，不得提供高档菜肴和用野生保护动物制作的菜肴；接待对象在10人以内的，陪餐人数不得超过3人；不得以任何名义赠送礼金、有价证券、纪念品和土特产品；其他。法律客观：《党政机关国内公务接待管理规定》第十条 接待对象应当按照规定标准自行用餐。确因工作需要，接待单位可以安排工作餐一次，并严格控制陪餐人数。接待对象在10人以内的，陪餐人数不得超过3人；超过10人的，不得超过接待对象人数的三分之一。 工作餐应当供应家常菜，不得提供鱼翅、燕窝等高档菜肴和用野生保护动物制作的菜肴，不得提供香烟和高档酒水，不得使用私人会所、高消费餐饮场所。

rather than的用法如下：1、与would连用，would...rather than...或岩宴者would rather...than...，意思为宁愿、与其....不如.......例如l would rather have noodles than rice”，意思为我宁愿吃面条也刁吃米饭。2、作连词，可连接代词、名词、形容词、从句、不定式等，构成平行结构。3、可作介词。相关例句:1、The zoo needed better management rather than more money.这座动物园需要更好的管理，而不是更多的资金。2、lt now seems a probability rather than just a possibility.这件事似乎十拿九稳，而不是仅有可能。