接电话的礼仪

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接电话的礼仪英语

关于接电话的礼仪英语   1. 介绍自己,可以说:   ① This is ... (speaking).   ② This is 7863469.   ③ ... is here. 千万不能说 I"m ...   2. 询问对方是谁,可以问:   ① Who"s that?   ② Who"s speaking (calling), please? 千万不能问 Who are you?   3. 询问对方是不是某人,应问:   Is that ...? 或 Is that ... speaking (calling)? 绝对不能问 Are you ...?   4. 通话时,有重要的"事情要处理,不得不中断通话,要有礼貌地请对方稍等,可以说:   ① Hold on, please.   ② Just a moment, please.   ③ Wait a minute, please.   5. 通话时,应说明打电话的意图或征求对方的意见,可以说:   ① I"m calling to tell you ...   ② I"m calling to ask you ...   6. 打电话时,拨错了电话号码,应说:Sorry, wrong number.   学习简单几句 礼貌结束通话   1. I"ve really got to go, I"ll get back to you when I get the office.   我真的得走了,我进办公室再打给你。   2. Sorry, I must end the conversation. There"s someone on the other line.   抱歉,我不能再说了。有另一人在线。   3. Sorry, I"ve got to hang up. My wife"s waiting for me.   抱歉,我得挂电话了。我老婆在等我。   4. I think I"d better let you go. I"ll talk to you later.   我想我应该让你去忙了,我晚点再打给你。   5. I have to get back to work. I"ll call you later tonight.   我要回去工作了。我今晚再打给你。   6. Shall we continue this later? I"ve got a call waiting.   我们可不可以晚一点再继续谈?我有插播。   7. It"s kind of late. Why don"t we talk about it tomorrow?   有点晚了。我们何不明天再谈呢?   8. I"ve got to meet a client right now. Can we talk later?   我现在要去见一个客户。我们可以晚一点再谈吗?   9. I won"t keep you any longer.   我不耽误你时间了。   10. Sorry, it"s getting late. Can you call again tomorrow morning?   抱歉,时候不早了。你可不可以明天早上再打来? ;